Effective Date: October 25, 2025
Last Updated: October 25, 2025

Welcome to ChillCare (“we,” “our,” or “us”).
Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our AC servicing and maintenance services.

1. Information We Collect

We collect information to provide reliable and efficient air conditioning services.

A. Personal Information

When you book a service, request a quote, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Residential or Business Address
  • Details about your air conditioning unit(s) (brand, model, service requirements)
  • Payment details (processed securely via trusted payment gateways)

B. Non-Personal Information

We may automatically collect:

  • Browser and device information
  • IP address
  • Pages visited on our website
  • Date and time of your visit

2. How We Use Your Information

We use your information to:

  • Schedule and manage AC servicing appointments
  • Communicate regarding bookings, updates, and payments
  • Send invoices, service reminders, or special offers (only with your consent)
  • Improve our website, customer support, and overall service experience
  • Comply with legal or regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information.
However, we may share it with trusted partners and service providers such as:

  • Authorized technicians or service associates assigned to your booking
  • Payment gateways and logistics providers
  • Legal or regulatory authorities (if required by law)

All third-party partners are required to handle your information responsibly and use it only for legitimate service-related purposes.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.
While we strive to ensure your information is safe, no system is completely secure, and we cannot guarantee absolute protection.

5. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website performance.
You can disable cookies through your browser settings, but certain features may not work as intended.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent for promotional communication
  • Request information about how your data is being used

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may include links to external websites, such as payment gateways or social media pages.
We are not responsible for the privacy practices or content of third-party sites.

8. Data Retention

Your information is retained only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

9. Policy Updates

We may update this Privacy Policy periodically.
Any revisions will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

ChillCare
📧 Email: Info@chillcare.in
🌐 Website: www.chillcare.com
📍 Address: Sion, Mumbai – 400017

Powered by AddOnn

AddOnn is the official digital partner managing technology and online infrastructure for ChillCare.
For inquiries related to digital operations or website management, contact AddOnn Tech at info@addonn.in